One Call Incident-Based Support

Help when you need it

It's nice to get the help you need, when you need it. With One-Call Incident-Based Support Services, you get instant access to expert support staff and timely solutions across multiple platforms. We're proud to offer you complete help desk support with a single phone call..

What is an incident?

A single support issue is a problem that cannot be broken down into subordinate problems.

Example: Customer states that users cannot print when using Citrix XenApp. The solution may involve several causes, but it is a clearly stated problem and only a single incident is used.

With One Call Support Services, you are never told to call someone else; we support you from end-to-end, providing you with a complete solution to your problem, every time.

Benefits

Industry certified engineers - with real world experience.

Escalation paths - for all supported products, we escalate to the vendor as necessary with no additional charge or effort to the customer.

One call, multiple products - we will work on complex issues involving multiple vendors to eliminate vendor finger pointing.

Deliverables

Server Virtualization Desktop Virtualization Application Virtualization Virtualization Management Technical Workshops What We Can Offer You

Telephone 0845 226 3712