Service Desk

Experienced in delivering specialized systems support, Remote IT Solutions works closely with its customers to develop, implement and manage a service to drive down costs, raise the quality of operational performance and improve service levels. We're flexible in our approach to service delivery and each one is customized to you.

We offer a diverse range of specialist services too, including 24/7, out-of-hours, retention/winback and product recall, amongst others from our offices in Warrington. Through our contacts with software and hardware vendors, we are also on-hand to advise you and organise procurement, delivery and installation of new purchases where required.

Flexible, Tiered IT Solutions

RITS Support Features:

• Unlimited Telephone, Remote and Onsite Assistance
• Guaranteed Response Times, Clear Service Level Agreement
• Proactive Monitoring of Network
• Support of Third Party Applications
• Replacement Hardware Components provided
• Loan equipment provided whilst equipment under repair
• Access to RITS' Online Support Portal 24/7
• Onsite pre-scheduled maintenance visits
• Online Server Backup per server under support
• 24/7 support available upon request
• Access to a 'Pool' of Microsoft Qualified Engineers located throughout NW of England
• Complete review of network, documentation and improvement plan

Improve your support experience and invest in uptime, Call the RITS VTeam today.

Access our web based helpdesk