Our extensive experience
and innovation has allowed us to enter into more sophisticated
security and convergence markets, however, we proudly
maintain and constantly expand our renowned support
services.
Pay-As-You Go or IT support Onsite
& Telephone/Remote support Cover
for just office hours up to full 24x7 Incident
Based Support Hardware
support MAC
Support Sage
support Citrix
& Terminal Server Support Microsoft
SoftGrid (AppV) Emergency
Support
We have a dedicated IT team
with a variety of skills sets and specific job roles at
your disposal. 1st, 2nd and 3rd line support engineers,
Security Specialist’s, Disaster Recovery Specialist’s,
Project Managers, Network Managers, etc.
Citrix
Support Services The Service Desk acts as a
single point of technical contact for our customers, providing
expert Citrix support to users across the UK for customers
from leading corporates and public sector organisations to
medium-sized business.
Helping customers to restore operational
service in the event of a problem.
Accessing customers systems (subject to
authorisation) to carry out diagnostic checks
Giving advice and guidance on configuration,
maintenance and change issues
Consulting Remote IT Solutions internal,
vendor and 3rd party knowledge bases to provide information
and advice
All our Service Desk staff are qualified
IT professionals, certified to at least Citrix CCA level,
with real-world experience of managing some of the UK’s
premier Citrix installations.
Customers requiring 24/7 support can purchase
a Premier Support package. This 12-month subscription service
includes 25 incidents, 24/7 emergency support for priority
issues, and an assigned Support Representative.
Microsoft Support
As a Microsoft & Citrix Partner - as well as maintaining
accreditations with other key industry providers including
Symantec, Ericom, SoftGrid, AppV and AppSense - we can assist
you in both creating and maintaining the right IT solution
for your business. RITS can be your outsourced IT service
provider, or can assist or strengthen any internal IT resource
you may already have.
For a fixed monthly fee per desktop, customers get a complete
support service with pre-agreed service levels. This incredibly
reliable and responsive service includes helpdesk, callouts,
and technical, remote and on-site support.
Online I.T. Support Service To ensure we provide
you with responsive and effective I.T. support we utilise
a Helpdesk which allows you to log your query online as
soon as it occurs. This elimates the often arduous and time
consuming task created by automated telephone support.
And just in case you are unsatisfied or if your issue is
unresolved within 7 days, we offer a money back guarantee.
We also offer Ad-Hoc support for customers who do not wish
to commit to a fixed IT contact.
Ask about our Annual Plan - One payment, One year, One Great
Deal! Call Now: 01942 716010
Pay-As-You Go or IT support