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The
SupportDesk™ appliance lets support professionals
resolve incidents faster by enabling remote desktop
control of any PC connected to the internet. |
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Remote desktop control in about 10
seconds |
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Simplify support. Connect in 10 seconds |
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The SupportDesk™ appliance lets support
professionals resolve incidents faster by enabling remote desktop
control of any PC connected to the internet. Its unique deployment
gives you the flexibility you need to support mobile end-users
without compromising security. |
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Gain remote PC control without
a complex connection process. Clicking a link is all your customer
must do to give you full remote mouse and keyboard control.
Because all connections are outbound, SupportDesk™ works
even through corporate firewalls |
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Lower your total cost of ownership |
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Symantec-audited remote control |
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NetworkStreaming is the only provider of appliance-based
remote support solutions. Remote support through a dedicated
SupportDesk™ appliance can save you thousands over ongoing
monthly fees. |
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Symantec found the overall
architecture of NetworkStreaming's SupportDesk™ Appliance
to be "designed and implemented with security best practices
in mind." |
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Symantec-audited remote control |
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Remote Access from PC to PC and Mac
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The SupportDesk™ appliance offers the
most secure deployment available for remote desktop control.
Protect all of your data without routing it through a 3rd party.
The SupportDesk™ appliance's architecture and 256-bit
AES SSL encryption facilitate secure deployment into your environment
and aid in maintaining a strong compliance posture. |
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The Bomgar Box™ lets support
professionals resolve Mac and PC remote support incidents faster.
Gain remote desktop control of any PC anywhere, as long as it's
connected to the internet or network. You can also control remote
clients running the latest Mac operating system. With a Bomgar
Box™ for every size company, you can scale your deployment
to satisfy the needs of your business. |
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Get the features you need for remote
desktop support |
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The SupportDesk™ appliance simplifies
helpdesk administration |
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SupportDesk™ gives you on-demand remote
PC control without requiring end-user deployment or maintenance.
With SupportDesk™'s one-step connection process, you can
control remote PCs immediately, making the process of remote
support simple and fast for everyone involved. |
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The SupportDesk™ appliance
offers a central interface for the management and administration
of remote support personnel. User accounts, the support request
web pages, security settings and helpdesk statistics can all
be accessed or modified simply and easily. |
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How SupportDesk™ works |
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You can do
remote computer control transparently through corporate firewalls. |
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Firewalls are designed to block incoming traffic.
Most remote desktop connection tools are initially blocked by
firewalls because they send traffic inbound to remote systems.
A remote connection might be established by port forwarding
or complex firewall configuration, but changes to your firewall
setup can compromise security. |
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But firewalls do allow outbound
traffic. When you access the internet, for example, you are
sending outbound traffic through your firewall. SupportDesk™
establishes a remote desktop connection in the same way. Both
the support rep and the end-user send secure outbound traffic
through their firewalls to the SupportDesk™ appliance. |
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Reliable, Secure Remote PC Control
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The Bomgar Box™ | Own Remote
Support |
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SupportDesk™ (includes 1
SupportDesk™ rep license)
Add more SupportDesk™ licenses @ per concurrent representative.
Yearly Maintenance - 20% of total purchase price
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Questions? Speak RITS 0845-226-3712 about the
right remote desktop support solution for you. |
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More information |
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